Last updated: October 11, 2026
Thank you for shopping with pestpro.store. This Shipping Policy explains how and when your order is prepared, shipped and delivered. By placing an order, you agree to the terms below.
All orders are processed within 1-2 business days (Monday to Friday, excluding public holidays) after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day. During peak periods such as product launches, promotions or the holiday season, processing may take slightly longer; we will notify you if there is a significant delay.
Processing time is separate from delivery time. Your total waiting time is the processing time plus the shipping time shown below.
Estimated delivery times are counted from the day your order ships:
DestinationMethodEstimated deliveryCostUnited StatesStandard Shipping10-15 business daysFree over a minimumDelivery times are estimates provided by our carriers and are not guaranteed. Final shipping costs, if any, are always displayed at checkout before you pay.
From time to time we may offer free shipping promotions. When available, the free shipping option and any minimum order amount will be shown on our website and at checkout.
We ship with trusted carriers including USPS, UPS, DHL, FedEx, Royal Mail, Canada Post. The carrier used for your order depends on your location, the size of your package and the shipping method selected.
Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to follow your package. Please allow up to 48 hours for tracking information to update. If your tracking has not updated after several days, please contact us.
We currently ship only to United States. Orders with a shipping address outside this area cannot be fulfilled and will be cancelled and refunded.
Please double-check your shipping address before completing your order. We are not responsible for orders delivered to an incorrect or incomplete address provided at checkout. If you notice an error, contact us by email at support@pestpro.store as soon as possible; we will try to update the address before the order ships, but once a package has left our facility we cannot guarantee changes. Additional shipping fees may apply for packages returned to us and reshipped due to an incorrect address.
Some carriers cannot deliver to P.O. boxes, APO/FPO/DPO military addresses or freight forwarders. When possible, please provide a physical street address. If your address cannot be served by our carrier, we will contact you to arrange an alternative.
Once a package is marked as delivered by the carrier, responsibility passes to the customer. If your tracking shows delivered but you cannot find your package, please:
If a package is confirmed lost in transit by the carrier before delivery, we will send a replacement or issue a refund. We are not able to replace packages reported stolen after a confirmed delivery, but we will do our best to help you file a claim with the carrier.
Weather, natural disasters, carrier capacity, customs inspections, strikes, public health events and other circumstances outside our control can delay deliveries. While we will always do our best to keep you informed, we cannot be held responsible for delays caused by carriers or such events.
If your order arrives damaged, please keep the packaging and take photos of the box and contents, then contact us within 7 days of delivery. We will arrange a replacement or refund as described in our Refund Policy.
If you need to change or cancel your order, contact us as soon as possible. We can usually accommodate requests made before the order has been processed. Once an order has shipped, it can no longer be modified or cancelled, but it may be returned under our Refund Policy.
Questions about shipping or the status of your order? Get in touch: