Last updated: October 11, 2026
At pestpro.store, we want you to love what you ordered. If something isn't right, you can return eligible items within 30 days of delivery for a refund or exchange. This policy explains what can be returned, how to start a return, and when you can expect your money back.
Your purchase is also covered by our 90-day money-back guarantee, described in detail below.
You have 30 calendar days from the date your order was delivered to request a return. Requests received after this period cannot be accepted, except where required by applicable law or covered by our guarantee. To be eligible, your return request must be approved before you send anything back.
To qualify for a return, items must meet the following conditions:
We reserve the right to refuse a return, or to issue a partial refund, if an item does not meet these conditions when it arrives at our facility.
For health, safety and hygiene reasons, some items cannot be returned unless they arrive damaged or defective:
Please do not send items back without an approved return request. Parcels sent to our address without authorization, or to the manufacturer, may not be accepted or refunded.
Unless the item you received is damaged, defective or incorrect, you are responsible for the cost of returning it. Original shipping charges are non-refundable. If a prepaid return label is offered for your convenience, its cost may be deducted from your refund.
We strongly recommend a trackable shipping service with insurance for valuable items. We cannot be held responsible for returns lost or damaged in transit back to us.
Once your return arrives, we will inspect it and notify you by email whether the refund has been approved. Approved refunds are issued to Customer's choice within 10 business days. Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement.
Refunds cover the price paid for the returned items. Shipping fees, duties, taxes paid on international orders and any non-refundable service charges are not included unless the return is the result of our error.
If your refund has been approved but you have not received it yet, please first check your bank or card account again, then contact your card issuer or payment provider, since processing times vary. If you have done all of this and still have not received your refund, contact us by email at support@pestpro.store and we will look into it.
We are happy to exchange eligible items for a different size or color, subject to availability. Exchange requests follow the same process and 30-day window as returns. If the replacement item is unavailable, we will issue a refund instead. The fastest way to get the item you want is often to return the original and place a separate order.
Please inspect your order as soon as it arrives. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery by email at support@pestpro.store with your order number and clear photos of the item, the packaging and the shipping label. Once we confirm the issue, we will send a replacement or issue a full refund, including any shipping charges, at no extra cost to you. In some cases we may ask you to return the item; when we do, we will cover the return shipping.
Only regular-priced items are eligible for a full refund. Items purchased at a discount or during a promotion may be returned under this policy unless they are marked as final sale. Refunds for discounted items are based on the price actually paid. Promotional gifts or bundle items may need to be returned with the main product, or their value may be deducted from your refund.
We stand behind our products with a 90-day money-back guarantee. If you are not satisfied with your purchase, contact us within the guarantee period with your order number and a short description of your experience. The guarantee applies to one unit per customer per product, may require the return of the product (including partially used items where indicated), and does not cover items damaged through misuse, accidents or normal wear. Abuse of the guarantee, such as repeated claims, may result in refused claims or order cancellations.
If an item was marked as a gift when purchased and shipped directly to you, you may receive store credit for the value of your return. If it was not marked as a gift, or the giver had the order shipped to themselves, the refund will be issued to the original purchaser.
If you have a concern about your order, please contact us before opening a dispute with your bank or card issuer. Most issues can be resolved quickly and directly. Filing a chargeback while a return or refund is already in progress may delay the resolution, and we reserve the right to provide order, delivery and communication records to your payment provider in response to any dispute.
This policy does not limit any rights you may have under the consumer protection laws of your country or state of residence. Where local law grants you broader rights, those rights apply.
Questions about returns or refunds? Our support team is here to help: